Property Investment Compliance & Risk Management

Full transparency is central to how we operate. This page provides access to our compliance documentation, legal policies, and regulatory information.

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Important Notice

Medics in Property Ltd is not regulated by the FCA and does not provide regulated financial advice. All investment decisions are the sole responsibility of the client. We strongly recommend seeking independent legal and financial advice before making any property investment.

Document Library

Our Compliance Documents

The following documents are available for review. We operate with complete transparency at all times.

  • Property Sourcing

    Terms of Business

    Service scope, fees, and obligations governing our client relationships.

    Available on Request

  • Refurbishment Management

    Privacy Policy

    How we collect, store, and protect your personal data under UK GDPR.

    Available Below

  • Rental & Management

    Anti-Money Laundering Policy

    Our client's due diligence and AML compliance procedures.

    Available Below

  • Icon of a handshake representing agreement or partnership.

    Client Agreement

    Formal agreement for clients engaging our sourcing and management services.

    Available on Request

  • Icon of a hand holding a warning sign with an exclamation mark.

    Risk Disclosure Statement

    Important information about the risks associated with property investment.

    Available Below

  • Illustration of a light bulb with a check mark inside, symbolizing an idea or solution.

    Complaints Procedure

    Our formal process for handling complaints and escalation routes.

    Available Below

REGULATIONS WE FOLLOW

The regulatory framework we operate within

We operate in accordance with all relevant UK property and data protection legislation.

  • UK GDPR & Data Protection Act 2018

    All personal data is handled in accordance with UK data protection legislation. We never sell or share your data with third parties without consent.

  • Money Laundering Regulations 2017

    We comply fully with the MLR 2017, including client due diligence, identity verification, and source of funds checks.

  • Consumer Contracts Regulations 2013

    Our terms of business are clear, transparent, and compliant with UK consumer contract law.

  • Housing Act & Landlord Legislation

    All properties managed under our service comply with current UK landlord legislation, including Gas Safe, EICR, EPC, and deposit protection requirements.

  • The Property Ombudsman

    Medics in Property Ltd is a member of The Property Ombudsman (TPO), providing clients with an independent escalation route for complaints.

  • Equality Act 2010

    Our services and client relationships are conducted in full compliance with the Equality Act 2010 without discrimination of any kind.

Privacy Policy

Last updated: January 2026

Medics in Property Ltd is committed to protecting your privacy in accordance with the UK GDPR and Data Protection Act 2018.

What Data We Collect

  • Information provided via our enquiry form, including your name and professional role

  • Records of correspondence

  • Details of transactions carried out through our services

How We Use Your Data

  • To provide our services and fulfil contractual obligations

  • To comply with legal and regulatory requirements

  • To notify you of relevant changes to our service

Medics in Property Ltd accepts contact via website form only. We do not accept unsolicited calls or emails.

Your Rights

Under UK GDPR you have the right to access, rectify, erase, or restrict processing of your personal data. Contact us via the website form to exercise these rights.

Anti-Money Laundering Policy

Last updated: January 2026

We comply fully with the Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017.

Client Due Diligence

  • Government-issued photo ID verification

  • Proof of residential address

  • Source of funds verification for property acquisition

  • Enhanced due diligence where required by risk assessment

Reporting Obligations

We are legally obligated to report suspicions of money laundering or terrorist financing to the National Crime Agency (NCA). We cannot notify clients if such a report has been made.

Risk Disclosure Statement

All clients are required to read and acknowledge the following risks before engaging our services.

  • Capital risk: Property values can fall as well as rise. You may receive back less than you invest.

  • Rental income: Not guaranteed. Properties may experience void periods with no rent received.

  • Liquidity: Property is not liquid. You may not be able to sell quickly or at your desired price.

  • Interest rate risk: Changes in rates may affect mortgage costs and returns.

  • Regulatory risk: Changes in landlord legislation or taxation may affect investment viability.

Medics in Property Ltd does not provide regulated financial advice. We strongly recommend seeking independent financial and legal advice before making any property investment decision.

Complaints Procedure

How to Make a Complaint

All complaints must be submitted in writing via the contact form. Please include your name, a description of the complaint, the date(s) it occurred, and any relevant documentation.

Response Timeline

  • Acknowledgement: Within 3 business days

  • Full response: Within 28 days

  • If unresolved, we will keep you informed of progress

Escalation

If unsatisfied with our response, you may escalate to The Property Ombudsman (TPO), of which Medics in Property Ltd is a member.

Questions about our compliance?

Use our contact form to request additional documentation or raise a compliance-related query. We respond within 3 business days.

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